Hello, I'm Keith
Ever wonder what stops talented teams from delivering excellence to every customer, guest, or colleague they serve?
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Experience has taught me this:
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You can teach a person all you know, but only experience will convince him that what you say is true. –Richelle E. Goodrich
My story
With over 20 years of experience in People Management across diverse HR domains, I specialize in spotting and crushing poor service.
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I’ve delivered and created high-impact employee training and comprehensive, targeted manager development programs. My expertise also extends to workforce management and fostering positive employee relations, ensuring teams thrive in supportive and well-structured environments.
​As a specialist in People Management, I’ve supported the establishment of shared services and collaborated on HR digital transformation programs in corporate spaces.
​I have developed the skills of managers, HR professionals, back-office service specialists and retail specialists over many years.
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​Now, I’m bringing that experience to you. Check out past clients and reviews here.